As usual, my e-mail column on targeted cell-phone ads last week
triggered a huge volume of reader responses. (I get the feeling that
a column on shoelaces would trigger a huge volume of reader
responses.)
A surprising number of readers -- a bare majority, in fact -- were
enthusiastic about the purely hypothetical program. (To recap: The
F.C.C. is mandating that cell-phone carriers develop
location-tracking technologies that can pinpoint your phone in
emergency situations. A U.S. Sprint rep had been chatting with me
about the possible marketing uses of this technology: that as you
walked or drove by certain shops or restaurants that you'd selected
on a Web site, discount offers would appear on your phone's screen.)
Their enthusiasm ran along these lines: "It's about time that someone
pointed out that, in fact, targeted messaging, when used properly and
*with permission,* can actually improve a person's experience with
technology."
It wouldn't have been hard to predict, however, that many more people
would be troubled by the proposal. "I cannot believe you would for
one moment ponder the value of MORE JUNK MAIL, now delivered to a
cell phone," wrote one person. "I am bombarded with enough junk from
the WWW already that my portal home page looks like Times Square. I
get enough telemarketing calls to choke a trunk line. And now you
suggest that I would get value knowing that the pizzeria I am passing
on my way to the health club is going 2-for-1 on slices at 800
fat-laden calories a pop?"
These readers apparently missed the fact that the marketing scheme I
described, unlike TV and Web ads, would be strictly optional. If you
chose to "opt in," you'd get a few bucks off your cell-phone bills
(plus the discounts themselves) -- but if not, you'd remain ad-free.
Another reader wrote: "If cell-phone companies can identify your
location, how long will it take before all your habits are tracked,
compiled into advertising lists, and sold to the spammers?"
I guess that's theoretically possible. But what does that have to do
with the E-911 program? If Sprint and other carriers wanted to sell
its customer lists, they could do it today. (Why don't they? Might
have something to do with trying to avoid infuriating their
customers.)
A number of readers were especially upset by the notion that these
discount offers might use up your monthly airtime. I wrote back that
we're talking about tiny text messages appearing on your screen --
not actual phone calls. Still, I called the Sprint guy for
clarification. He didn't know who'd pay for it, mainly because all of this
is purely hypothetical and subject to a lot of user testing.
That's an important point: E-911 is a long way off. Sprint now sells
the first G.P.S.-enabled phone, but it doesn't do anything special
until the cellular network equipment itself is upgraded. Right now,
only one state offers such upgraded gear (Rhode Island, which is so
small that Sprint had to upgrade only a single station). It will
probably take two years before all carriers offer the E-911 service
nationwide -- for better or for worse.
Visit David Pogue on the Web at DavidPogue.com.